Description
A primary textbook for a course in conflict and conflict management, or a supplement in courses that devote substantial attention to conflict or third-part work. The many case studies range from intimate relationships through small and large organizations of different kinds. No dates are noted for previous editions, but the fourth takes account of the recently increasing interest in conflict as a communication-based phenomenon. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Covering the whole range of conflict settings--interpersonal, group, and organizational--Working Through Conflict provides an introduction to conflict management that is firmly grounded in current theory and research. Encompassing a broad spectrum of perspectives, the book includes an abundance of real life case studies that illustrate concepts and help readers apply theory. Business people and professionals in almost any field who are interested in learning how to resolve conflict in the workplace.
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