Description
Consultant Brown contends that the use of the right metrics for performance evaluation can help businesses achieve significant success in the area of performance management. In this guide for analysts, he describes a method for constructing a complete and customized performance index. He also explains how to objectively measure such seeming intangibles as employee satisfaction and relationships with customers. The final chapter is devoted to ways of using these "scorecards" to improve organizational performance. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)
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Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.
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