The Customer-Driven Company: Moving from Talk to Action
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ISBN: 0201608138 / Publisher: Perseus Books, January 1991
Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
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"<>Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.<>"
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