Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Books / Hardcover
Books › Business & Economics › Customer Relations
ISBN: 0471355941 / Publisher: Wiley, January 2000
An inside look at a successful customer-service-oriented corporation offers practical suggestions on how companies can become "the Nordstrom" of their own industries.
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Praise for Lessons from the Nordstrom Wa "Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." ?Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc "Robert Spector?s book is chock-full of insights on how you can give great customer service?no matter what business you?re in. This stuff makes sense. You?ll read it and immediately ask yourself,?now why did I never think of that??"?Roy H. Williams, bestselling author of The Wizard of Ad "At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service."?Gordon Bethune, Chairman and CEO, Continental Airline
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