"America's small-talk expert," Don Gabor, can help anyone who has ever struggled for the right words to assert themselves and get what they want-from a better deal at work to a better table at a restaurant. Words that Win shows readers how to "let someone else have your way" with such smart, specific techniques as: ? 5 secrets to sharpen one's speaking style ? 20 methods to be more charismatic ? 5 rules to win an argument-and 8 mistakes to avoid ? 10 polite ways to say "no" ? 7 strategies to strengthen relationships ? 9 tips for getting better service Included are practical tips on how to: ? Impress the boss and advance your career ? Get along with difficult co-workers and clients ? Close more sales and make more money ? Return an unsatisfactory product or restaurant meal ? Ask for a date and know what to talk about ? Get to know neighbors and make friends ? Build better business, social, and personal relationships Now anyone can send the right message-by using Words that Win. Read Less