At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service

By Becker, Hal B.

Books / Paperback

Books › Business & Economics › Customer Relations

ISBN: 0471255424 / Publisher: Wiley, September 1998

Price Starting at $6.61

Free Shipping

Send to a friend

Add to Wishlist

Description

Anecdotes and interviews illustrate both the problems found in customer service, and the strategies... Read More
Below is a list of products arranged by condition. Select the quantity of the product you desire and click the "Add" button.
Used - Very Good

Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.

$6.61

1 in Stock at Warehouse
Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store.

Reviews