Description
Dealing with difficult people is made easy in this guide to handling the most toxic personality types, including snake, donkey, and hyena, with style and a minimum of personal anxiety
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For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn't have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!
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