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In this guide for managers, consultant Till explains a number of the different philosophies of conti...
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In this guide for managers, consultant Till explains a number of the different philosophies of continuous business improvement, including Six Sigma, total quality management (TQM), and reengineering. By identifying six key elements of all successful business improvement efforts, the author outlines a simple process that may be followed by organizations of any size. The CD-ROM contains forms and worksheets designed to help readers to implement the process in their own work environment. Annotation (c) Book News, Inc., Portland, OR (booknews.com)
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