Description
This textbook identifies the responsibilities of case managers, illustrates the skills case managers need, and describes the environment in which human services are delivered. The authors (University of Tennessee) discuss techniques for interviewing and assessing clients, the importance of documentation, the elements of a case file, and the organizational structure of human service agencies. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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This practical text is designed to equip students with fundamental information and skills needed to be effective case managers. This comprehensive and practical text provides students with the definition of case management, the responsibilities of case managers, with the skills needed for effective case management and the context in which case management occurs. In order to present students with the most current and accurate information the authors interviewed human service case managers nationwide about their jobs, the skills they need, the challenges they face and the clients they serve. These interviews combined with the most current research make this text the most realistic and relevant text available that effectively teaches students about case management.
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