Positively Outrageous Service
Books / Paperback
Books › Business & Economics › Customer Relations
ISBN: 0446394688 / Publisher: Business Plus, April 1994
A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Servic...
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A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
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