Total Quality Management in Action
Stresses the importance of strong management commitment, and discusses education, daily management, cross-functional management, and policy management
Read More
Quality Management is coming of age in the United States. It's time to put theory into practice. The most frequently asked questions about "Total Quality Management" are: "How do we start?" and "How do we do it?" Now, from the authors of the best-selling The Deming Guide to Quality and Competitive Position comes Total Quality Management in Action.This timely volume presents an integrated approach that explains the theory while providing a step-by-step method for putting it into practice. The Gitlows' model is based on W. Edwards Deming's theoretical "System of Profound Knowledge" and the empirical "Total Quality Control" of the Japanese.
Read Less