Morgeson charts citizen satisfaction with government, i.e., individual citizens’ happiness with their experiences with services provided by government bureaucracies and administrative institutions, while striving to make the book accessible to the layperson, as well as engaging students of public administration, public management, academic researchers, bureaucratic practitioners, and policy makers. In seven chapters, he examines the evolution of the measurement of government performance over several decades with a focus on various laws, regulations, executive orders, inter alia, in the U.S.; discusses many of the justifications and purposes for undertaking citizen satisfaction measurement; offers a step-by-step review of some of the core issues which must be addressed with a citizen measurement project (chapters 1, 2, and 3). Chapters 3, 4, and 5 examine key methods involved in citizen satisfaction research. Chapter 6 provides some general findings collected from historical citizen satisfaction data. Chapter 7 expands the author’s view and discusses the use of citizen satisfaction and performance measurement data as a vital resource for the domestic and international communities for improving government performance. Annotation ©2014 Ringgold, Inc., Portland, OR (protoview.com) Read Less