Description
This ground-breaking book offers concrete, tangible skills for a wide range of communication challenges that organizations and individuals face. Based on 35 years of international award-winning research, it presents pragmatic models, including how to raise delicate issues, to convince without being overbearing, and to constructively resolve conflict. Using real world examples, Be Quiet, Be Heard features flexible guidelines and progressive steps to develop and sustain strong positive relationships--and, when necessary, to repair damaged ones.
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Effective communication can—and must—be learned. Under the wise guidance of Susan and Peter Glaser, anyone can become a more influential and persuasive communicator.By presenting concrete skills developed through thirty-five years of their research, the Glasers address a wide range of communication challenges faced by both organizations and individuals. Readers learn how to raise delicate issues, convince without being overbearing, and constructively resolve conflict and criticism.Tired formulas inhibit creative problem-solving and one-size-fits-all sound bytes fall on deaf ears. In contrast, Be Quiet, Be Heard offers flexible guidelines and progressive steps that can be easily adapted to specific communication challenges. Be Quiet, Be Heard brings together all that the authors have learned about communication in decades of research, teaching and consulting. Learn the secrets instinctively known to charismatic and persuasive communicators and reap the rewards of increased influence and stronger relationships in every area of your life.
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