People, processes and technology -- in that order -- are the key drivers of success with client/server and Internet technology. This book, based on more than 50 years of consulting expertise, delivers practical ways to maximize all three.KEY TOPICS:This book is filled with how-tos, metrics, forms, checklists, sample organization charts, job descriptions, schedules, methodologies and policies, all reflecting the authors' extensive experience with client/server deployment and consulting. Coverage includes: The Ten Commandments of a World-Class IT Infrastructure; sample Service Level Agreements between user and IT organizations; answers to IT executives' most Frequently Asked Questions about managing client/server; and much more. Building the New Enterprise is the first book designed to help with the day-to-day "blocking and tackling" that makes the difference between IT success and failure.MARKET:For all senior managers, planners and IS professionals involved in planning and managing enterprise networks. Read Less