Description
This hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, and advocates.
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Barsky (social work, U. of Calgary) surveys a number of theoretical approaches to the professional practice of both contractual and emergent (i.e. where the role arises out of some other professional position) conflict resolution. After discussing concepts of professional awareness and conscious use of self, he devotes separate chapters to negotiation, mediation, and advocacy models of conflict resolution. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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