Hurley (Fordham U. and Columbia Business School) explains how leaders can create high-trust organizations using a model that helps them make better decisions and diagnose and build trust. The model uses ten factors that affect whether people will be comfortable trusting: risk tolerance, adjustment, power, situational security, similarities, interests, benevolent concern, capability, predictability and integrity, and communication. He reviews the trend of declining trust and why this is occurring, provides examples of common scenarios, and explains how to use the model to repair areas of trust, embed a high-trust culture, and develop trust in groups and teams, as well as across groups and national cultures. Examples of companies such as Procter & Gamble, Zappos, Google, and Johnson & Johnson are included. Jossey-Bass is an imprint of Wiley. Annotation ©2011 Book News, Inc., Portland, OR (booknews.com)
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A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees. Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.
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