Applying Quality Management in Healthcare, Third Edition
Books / Hardcover
Books › Medical › Health Care Delivery
ISBN: 1567933769 / Publisher: Health Administration Press, July 2011
Kelly's (public health leadership, U. of North Carolina, Chapel Hill; nursing, Duke U.) text provide...
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Kelly's (public health leadership, U. of North Carolina, Chapel Hill; nursing, Duke U.) text provides future and current health care managers with up-to-date coverage of the concepts, topics, and practices of effective management of various types of health service organizations and settings. Recognizing the growing adoption of quality philosophies and approaches in the health services industry, the third edition places stronger emphasis on systems and less on traditional quality tools and techniques. Opening chapters provide foundational content about systems and system thinking. Subsequent chapters discuss achieving results in complex systems including establishing system direction, establishing improvement goals, customer and stakeholder requirements, the role of policy in system change promotion, process improvement, improvement implementation, performance measurement, and teamwork. An expanded 13-part exercise lab enables readers to apply newly learned quality techniques. Annotation ©2012 Book News, Inc., Portland, OR (booknews.com)
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