In this provocative new book, Carol Rudman presents her own unique approach to workplace communication - a three-part self-awareness technology based on videography. Using this process you will learn how to think in different ways, uncover your own assumptions, examine your behavior, and reposition your cross-gender communication: freeze frame - pause for a mental moment and ask yourself what's derailing your conversation; reframe - consider whether your message has been received as meaning something else, and restate it for maximum effectiveness; and snapshots to reflect on - create a scrapbook of both communication mishaps and successes to use as a reference in the future.Frames of Reference will have strong appeal for any man or woman who has ever experienced the difficulties of communication in the workplace and could not figure out what had gone wrongmuch less how to make it right. Read Less