Benchmarking Staff Performance: How Staff Departments Can Enhance Their Value to the Customer (Jossey-Bass Management)
Books / Hardcover
Books › Business & Economics › General
ISBN: 1555425739 / Publisher: Pfeiffer, August 1993
This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to...
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This groundbreaking book shows how to apply benchmarking techniques to your organization as a way to measure the added value of staff.Fitz-Enz shows how to plan and execute a benchmarking project that clearly demonstrates the vital, measurable role staff departments play in contributing to quality, productivity, and service in organizations. And he unveils a unique and powerful tool: a dynamic process for making continuous progress toward quality and service to the customer and, ultimately, the success of the organization.A crisp, clear, step-by-step explanation of how to apply benchmarking as a value-adding force in a comprehensive and systematic way.--Alfonso Gonzalez Montesinos, corporate planning manager, Smurfit Carton y Papel de MexicoTable of Contents:1. Supporting the Business Vision: How to Leverage the Hidden Value in Staff Departments2. Basic Principles for Successful Benchmarking: Avoiding the Activity Trap3. Performance Measurement: Applying Numbers in Benchmarking4. Value Planning: Selecting and Launching the Right Project5. Data Management: Gathering Useful Information6. Evaluation: Developing Strategies for Closing Critical Performance Gaps7. Action: Gaining Commitment to Change8. Managing Large-Scale, Multicompany, and Multinational Benchmarking Projects9. A National Benchmarking Project: Uncovering the True Source of Best PracticeYou'll discover:The basic principles for successful benchmarkingPerformance measurement: applying numbers in benchmarkingHow to gather useful informationHow to gain commitment to changeIf you don't have a goal, you can't improve an organization. Use Benchmarking Staff Performance and discover not only where your organization is, but also where it needs to go!
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