Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Books / Hardcover
Books › Medical › Hospital Administration & Care
ISBN: 0787941581 / Publisher: Jossey-Bass, August 1998
Explains that patient retention, referrals that bring in new patients, and the personal rewards of medicine are all closely linked to developing quality relationships with patients. Describes how to develop the qualities of understanding, empathy, and compassion and how to recognize and remember the unique preferences of each patient and at least to manage those that cannot be satisfied. Annotation c. by Book News, Inc., Portland, Or.
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Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education andthe delivery of patient service. The clear advice about how toidentify and respond to patient needs and preferences is essentialreading for physicians and those who work with them. If thepersonal rewards of medicine are important to you, read thisbook. --Joseph A. Lieberman, III, chairman, department of family andcommunity medicine, clinical professor of family medicine, ThomasJefferson University This important resource describes how to develop the qualities ofunderstanding, empathy, and compassion that help to meet and exceedpatient expectations. Managing Patient Expectations is filled withrealistic and cost-effective strategies for maintaining patientsatisfaction, creating loyalty, and increasing referrals. SusanKeane Baker explains how to find out what patients really think andhow physicians can best respond in a variety of situations.Co-published with the Healthcare Assembly Press.
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