Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients

Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients

Books / Hardcover

BooksMedicalHospital Administration & Care

ISBN: 0787941581 / Publisher: Jossey-Bass, August 1998

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Explains that patient retention, referrals that bring in new patients, and the personal rewards of medicine are all closely linked to developing quality relationships with patients. Describes how to develop the qualities of understanding, empathy, and compassion and how to recognize and remember the unique preferences of each patient and at least to manage those that cannot be satisfied. Annotation c. by Book News, Inc., Portland, Or. Read More
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Used - Very Good With Dust Jacket

Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

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