People Problems. Do your employees give you burn out? Are the difficult people around you sapping the life out of you? The solution for this problem often comes from looking at conflict management. Good conflict can bring improvement to organizational life and decision making. Yet unresolved conflict can do great damage to programs and persons. What makes the difference?- Our understanding of certain personalities- Our understanding of anger- Our ability to master certain leadership techniques- Our case in preparing people for change- Our skill in emphasizing teamwork vs. internal competition- Our creativity in designing recognition and rewards- Our capacity to see beyond positions, power, and politicsDerived from Dr. Stevenin's thirty years' experience in corporate and organizational life, Win/Win Solutions will give you a new perspective on dealing with difficult people and increasing the productivity of your organization. Read Less