Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A)

Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A)

By Kinni, Theodore, Disney Institute (COR), and Staggs, Tom (FRW)

Books / Hardcover

Books › Business & Economics › Customer Relations

Books › Business & Economics › Motivational

Books › Business & Economics › Management

ISBN: 1423145844 / Publisher: Disney Editions, November 2011

Price Starting at $7.17

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Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years. Read More
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Used - Like New High Quality! With Dust Jacket

Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects.

$7.17

1 in Stock at Warehouse
Used - Very Good With Dust Jacket

Very Good condition. Like New dust jacket. Updated edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

$6.49

1 in Stock at Warehouse
Used - Very Good With Dust Jacket

Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp.

$7.17

1 in Stock at Warehouse
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