Description
Offers health care professionals tools and information for developing an atmosphere of trust among professionals and the patients they serve. Case examples and anecdotes demonstrate how to create and maintain trust and empathy in health care organizations, and identify common barriers to trust. Discusses short- and long-term solutions for rebuilding organizational trust, and explains how to create trust between institutions that must simultaneously compete and collaborate. For health care managers, executives, and board members. Annotation c. by Book News, Inc., Portland, Or.
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New Directions in Health Care LeadershipBuilding trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it!- Leland Kaiser, founder, Kaiser Consulting NetworkTrust Matters is an essential guide for all health care professionals--managers, executives, board members, and health plan leaders--that offers the much-needed information and tools to help them regain the confidence of the patients they serve and people they work with. In a clear and persuasive manner, the authors explain how to develop health care organizations in which people trust each other and enjoy working together. Includes useful assessment tools and activities.
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