Description
Drawing on inspiration from such companies as Lexus, Zappos, MGM Grand Las Vegas and more, the author explains how looking at things from an outsider's view, caring and empathizing, emotionally engaging customers and much more can lead to radical, positive changes in an organization. By the co-author of Mavericks at Work. 75,000 first printing.
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&;The most powerful and instructive change manual you&;ll ever read. It will persuade and inspire you to change your business, your work, and maybe your life.&;&;Daniel H. Pink, bestselling author of A Whole New Mind In Practically Radical, William C. Taylor, the New York Times bestselling co-author of Mavericks at Work offers a refreshing, rigorous new look at pragmatic ways to shake things up and make positive change in difficult times. Anything but your typical business book, Practically Radical is a must-own for small business owners and CEOs, for managers at all levels, and innovators and entrepreneurs of every stripe.
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