Revised and updated, the sixth edition of this comprehensive resource focuses on respectful interactions in a health care setting. Emphasizing effective communication with clients and patients, examples and scenarios are specifically relevant to health professionals. Content includes information and strategies for patients of all ages -- as well as abusive, depressed, and impaired patients.Clinically relevant format is easy to understand.Examples are included from a variety of allied heath professions and are easily transferred to real-life experiences.Scenarios facilitate thought-provoking classroom discussion.Content emphasizes a respect for diversity to guide readers through potential difficulties.Content has been thoroughly updated to include current health care settings, trends, and approaches.Two new chapters have been added - The Patient's Story and Some New Challenges.New boxes and illustrations have been included to make the text more reader-friendly.New Verbal Interactions quotes are included at the beginning of each chapter.Discussion questions are now located within chapter content to aid in comprehension.Respect is the text's on-going theme. Examples and case scenarios throughout the text emphasize this critical aspect of patient communication. Read Less