The 100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail could well be the most useful book you'll ever own. It is not a book that gives forms for business letters or even suggests wording for particular situations -- there are numerous books that perform those services. Rather, this is a book on a subject that has never been addressed before: how to use your correspondence to solve problems -- that is, to cope with and resolve the problems and crises that arise so distressingly often in business.When there is a tension-driven need to compose a letter about a problem that puts your reputation, your money, or your entire future on the line, Bernard Heller tells you the best strategy to employ, and the actual words and phraseology you need to overcome the problem, to come out ahead.The 100 Most Difficult Business Letters You'll Ever Have to Write, Fax, or E-Mail is the only guide to business correspondence you will ever need.After reading The 100 Most Difficult Business Letters, You'll Ever Have to Write, Fax, or E-Mail, you will be able to:• Protect your ideas from being stolen and make sure   you get proper credit for your work • Get your ideas past the hierarchical minefields• Revive a good idea after a committee has nitpicked  it to death • Kill a proposal you don't like without causing ill will• Counter a damaging rumor that is threatening your job • Renew your chances to gain a new client after you've  been counted out • Survive a corporate downsizing • Offset a crucial error that could end your career • Get valued clients to pay bills on time without   alienating them• Soften the impact of bad news and make it seem good• Break through bureaucratic stalling and get right to the top• Keep a valued customer from deep-cutting your bill• Appease your client's unreasonable request without  agreeing to it• Keep your customers' loyalty after a change of   management• Uplift morale after a failure or setback• Get an extension on a deadline without seeming late• Make an ally out of a rival Read Less