Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Read More
Cloke and Goldsmith present eight strategies for conflict management, which are not linear or prescriptive but rather provide anyone in the workplace for tools to use for conflict resolution. The eight strategies consist of changing the culture and context; listening; acknowledging and integrating emotions; searching for hidden meaning; separating what matters; learning from difficult behaviors; solving problems creatively, planning strategically, and negotiating collaboratively; and exploring resistance and mediating. This revised edition contains case studies emphasizing leadership, management, and designing systems for creative conflict rather than avoidance. No bibliography is supplied. Cloke (Center for Dispute Resolution) is a mediator, arbitrator, consultant, and trainer who lectures internationally. Goldsmith is an organizational consultant and educator who specializes in leadership, development, organizational change, conflict resolution, and team building. Jossey-Bass is an imprint of Wiley. Annotation ©2006 Book News, Inc., Portland, OR (booknews.com)
Read Less