Help!: The Art of Computer Technical Support
Books / Paperback
ISBN: 0938151142 / Publisher: Peachpit Pr, February 1991
Support manager Wilson discusses general principles of problem determination and offers a methodolog...
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Support manager Wilson discusses general principles of problem determination and offers a methodology for troubleshooting, taking feedback on products, and resolving complaints. He offers survival information for handling angry and abusive callers, novice users, skeptics, the silent type, the terminally confused, and the nonstop talker, along with tips for maintaining a sane working environment. Annotation copyright Book News, Inc. Portland, Or.
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