The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

By Dawson, Keith

Books / Paperback

Books › Technology & Engineering › Telecommunications

Books › Computers › Information Technology

Books › Business & Economics › Sales & Selling › General

ISBN: 1578203058 / Publisher: CRC Press, November 2003

Price Starting at $9.36

Free Shipping

Send to a friend

Add to Wishlist

Description

A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships. Read More
Below is a list of products arranged by condition. Select the quantity of the product you desire and click the "Add" button.
Used - Very Good

Very Good condition. 5th edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp.

$9.36

1 in Stock at Warehouse
Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store.

Reviews