Description
Describes state-of-the-art service level management (SLM) methods for business enterprises, telcos,...
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Describes state-of-the-art service level management (SLM) methods for business enterprises, telcos, and service providers. Discusses concepts and definitions, then describes the SLM engineering process, starting with requirements and proceeding to architecture, design, implementation, testing, and deployment. Considers the space of possible SLM architectures, and examines SLM technical challenges and solutions. Considers the special case of SLM and electronic commerce, and looks at SLM in relation to the broader picture of modern business and quality of life. Includes chapter summaries, exercises, and discussion questions. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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