Description
Translates TQM (total quality management) ideas into action, emphasizing the implementation of conti...
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Translates TQM (total quality management) ideas into action, emphasizing the implementation of continuous improvement in professional services. Provides an overview of TQM in the professional service context, and introduces the author's model for establishing continuous improvement. Offers decision-making, organizing, and relationship monitoring tools, and discusses applications in areas such as strategic planning, marketing, and training. Includes b&w charts and graphs. No bibliography. Annotation copyright Book News, Inc. Portland, Or.
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