Clued in: How to Keep Customers Coming Back Again and Again
Books / Hardcover
Books › Business & Economics › Customer Relations
ISBN: 0131015508 / Publisher: Ft Pr, May 2004
Good, bad, or indifferent, every customer has an experience with your company and the products or se...
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Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience ... so they lose the chance to transform customers into lifetime customers.In this book, Lou Carbone shows exactly how to engineer world-class customer experiences, one clue at a time.
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