Description
Cramm, who has a Harvard Business Review blog on this topic, does a terrific job of pinpointing the essentials of what makes the relationship between the business leader and IT leader work well, focusing on teaching business leaders how to get the IT they need. She highlights how IT providers think and what they need as well, so that the business reader will gain an understanding of the process and thereby avoid the frustration too often experienced in this critical relationship. Annotation ©2010 Book News, Inc., Portland, OR (booknews.com)
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Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.
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