Continuous Quality Improvement In Health Care: Theory, Implementations, And Applications
Books / Hardcover
Books › Medical › Health Care Delivery
ISBN: 0763727121 / Publisher: Jones & Bartlett Learning, September 2005
Taking into account the disciplines of operations management, organizational behavior, and health se...
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Taking into account the disciplines of operations management, organizational behavior, and health services research, McLaughlin and Kaluzny (both emeritus, business administration and health policy, respectively, U. of North Carolina at Chapel Hill) introduce the field, paying special attention to the tools and approaches of Total Quality Management/Continuous Quality Improvement. Coverage includes measurement and statistical analysis, customer satisfaction requirements, the role of teams, CQI in a clinical environment, systems for patient safety, and management information system requirements. The text then turns to applications in primary and managed care settings, contract organizations, public health departments, and academic medical centers. Finally, eight case studies are presented. Annotation ©2005 Book News, Inc., Portland, OR (booknews.com)
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