Description
Filled with original exercises, examples, and models, Listening to Conflict shows you how to successfully resolve workplace disputes by practicing and perfecting the art of listening.
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Shows how to resolve workplace disputes by practicing and perfecting the art of listening, offering many exercises, examples, and models. Offers guidelines and insight on self-awareness, changing the action/reaction cycle, using empathetic listening techniques, creating a culture of constructive conflict, and incorporating listening into a six-step collaborative resolution process. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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