This volume describes how to develop key performance indicators (KPIs), by connecting the balanced scorecard work of Kaplan and Norton with strategies for implementing performance measurement in an organization. The book adopts many of the approaches of a KPI manual developed by AusIndustry in 1996, incorporates implementation tools, the balanced scorecard philosophy, Parmenter's work on effective KPIs, and checklists for implementation. Intended for the project team, senior management, external project facilitators, and team coordinators, its goal is to minimize risks. Chapters cover principles for implementation, a 12-step model for development, questionnaires and worksheets, templates for reporting, and a facilitator's resource kit. There is no bibliography. Parmenter is associated with a company in New Zealand that specializes in assisting organizations to measure, report, and improve performance. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com) Read Less