This is one of the best and most useful books I have read in the area of reengineering health care institutions for the new realities of managed care and competition. It is the only book I am aware of that speaks to the practical issues of what information systems are required, which applications must be deployed, and in what order, to effectively achieve the benefits of reorganization and consolidation. I will recommAnd the book as required reading for all of our implementation staff involved in installing systems in our large integrated customer sites.?Malcolm Gleser, M.D., chief architect, IDX Systems CorporationThe ?integration' behind an integrated delivery system results from the clinical and administrative processes that span the delivery system. This book is essential reading for anyone involved in shaping the next generation of health care organizations.?John P. Glaser, Ph.D., vice president and chief information officer, Partners HealthCare System, Inc.This book simplifies the process of understanding truly integrated care delivery. Filled with accessible and useful examples, gain insight into the innovative information systems that are emerging to support teamwork, patient empowerment, customer service, and closer coordination and continuity of care. Read Less