Customer-Focused Quality: What to Do on Monday Morning By Hinton, Thomas and Schaeffer, Wini Books / Hardcover Books ISBN: 013189630X / Publisher: Prentice Hall Direct, September 1993 Price Starting at $5.75 Free Shipping Send to a friend Add to Wishlist Below is a list of products arranged by condition. Select the quantity of the product you desire and click the "Add" button. Collectible - Very Good Signed With Dust Jacket Signed Copy Collectible - Very Good. Very Good dust jacket. Signed/Inscribed by Hinton on front endpage. $5.75 1 in Stock at Warehouse Quantity Add Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store. Reviews Goodreads reviews for Customer-Focused Quality: What to Do on Monday Morning