Description
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
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Stubblefield has been with Baptist Health Care Corporation--a 50-year-old organization which includes five hospitals--for some 20 years; he has been president and CEO since 1999. He describes the process that Baptist Health Care began in 1995 to transform itself from a failing health care organization to an award-winning leader in its field. Written for organizational managers, the text systematically lays out five keys to achieving service and operational excellence--creating and maintaining a great culture, selecting and retaining great employees, committing to service excellence, continuously developing great leaders, and hardwiring success through systems of accountability. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com)
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