Commit to Quality (General Trade)
Books / Hardcover
Books › Business & Economics › General
ISBN: 0471839531 / Publisher: *Wiley Press, May 1986
Describes the quality control program of the Paul Revere Insurance Companies and discusses how to involve management and employees in the implementation of a similar program
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An exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and why the program worked.
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