Bureaucracy. The word conjures up the worst organizational nightmares. Your customers experience it as red tape, inflexible policies, and being hard to do business with. Employees experience it when departments don't cooperate, when internal politics get in the way of the mission, and when decisions seem to take forever.Bureaucracy is the "stuff" that gets in the way of doing the job, takes the fun out of work, and drives customers crazy... or away.Busting Bureaucracy explains what bureaucracy is and exposes its root cause. More importantly, Busting Bureaucracy shows how to get rid of it. The book offers solutions as simple as passing this book around and talking about it. The book offers solutions as complex as changing your mission and your organizational structure to become more customer focused. You'll learn how to keep bureaucracy from sabotaging any existing efforts your organization might have to improve quality or service.Busting Bureaucracy offers a blueprint for becoming mission driven as an alternative to organizing based on the traditional bureaucratic organizing form. Busting Bureaucracy includes how to organize so that employees can focus on the mission without being hampered by politics, long decision cycles, and aversion to risk, enlist the support of your entire management team to reduce or eliminate bureaucracy, and enlist the support of your entire workforce to improve quality and service to customers.Johnston shows how large, bureaucratic organizations are being overtaken by mission driven companies that are flexible, responsive, innovative, and have customer friendly policies, practices, and procedures. With this insightful guide by your side, you'll learn how to change your culture by changing some beliefs, taboos, and traditions that may be basic to your culture right now - but that can be revamped to give your organization a significant strategic advantage! Read Less