Description
Total quality management in American business identifies the basic ingredients that can help an organization keep its focus on quality
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A comprehensive and balanced analysis of the quality movement in American management and Total Quality Management (TQM). The authors' critique of the experiences of the winners of the Malcolm Baldrige National Quality Award and exemplary government agencies enables them to put this revolutionary (and controversial) approach into perspective, and to explore where criticisms of TQM are justified and where they are unfounded. Annotation copyright Book News, Inc. Portland, Or.
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