Now you can save hours of time and effort writing your own correspondence with this monumental collection of 850 letters for virtually any business or personal occasion.Whether it's answering a customer's complaint...welcoming a new employee...apologizing for a mistake...requesting a favor...or any other situation that calls for written communication - this complete, one-volume resource provides you with the precise letter that clearly expresses the proper tone and exact message you want to convey.To find the exact model letter you want, just scan the easy-to-use Index or Table of Contents. Letters can be quickly located by name, category, or topic. Then choose the appropriate letter and copy it - or personalize it with a few words of your own.And to boost your own personal letter writing confidence, each group of letters also includes a complete "How To Do It" section that shows, step by step, how to write an interest-arousing opening sentence; write a persuasive closing sentence; make a sales letter sell; solve the problem of saying "no"; write a business letter to a friend; and express true sympathy in a letter. Read Less