Managing the Total Quality Transformation
Books / Hardcover
Books › Business & Economics › General
ISBN: 0070050716 / Publisher: McGraw Hill, September 1990
Provides an action plan to reverse the downward spiral of poor quality in service and manufacturing businesses, with strategies for designing, implementing, and sustaining quality processes
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An action plan for customer-oriented management of both service and manufacturing businesses. The plan has been reviewed and approved by the American Society for Quality Control. No references. Annotation copyright Book News, Inc. Portland, Or.
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