Quality Dynamics for the Service Industry By Drewes, W. F. (EDT) Books / Hardcover Business & Economics ISBN: 087389099X / Publisher: Asq Pr, March 1991 Price $17.99 Free Shipping Send to a friend Collectible - Good Signed Signed Copy Collectible - Good. Signed by editor W. F. Drewes and contributor Benjamin F. Hehn on title page. $17.99 1 in Stock at Warehouse Quantity Add Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store.