Managing Customer Relationship in Service Industries By Nargundkar, Rajendra, Panda, Tapan K. Books / Paperback Business & Economics ISBN: 8174464123 / Publisher: Excel Books, April 2005 Price $12.51 Free Shipping Send to a friend Used - Good Good condition. Writing inside. (Customer Relations, Management) $12.51 1 in Stock at Warehouse Quantity Add Free Shipping to continental U.S. OR $1.00 per item discount if shipped to store.