Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Books / Paperback
Books › Business & Economics › General
ISBN: 0814477771 / Publisher: AMACOM, November 1991
Outlines the skills and techniques of providing superior customer service
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Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back.
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