Success With the Gentle Art of Verbal Self-Defense
Books / Hardcover
Books › Psychology › General
ISBN: 013688573X / Publisher: Prentice Hall Direct, July 1989
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers...
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Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication
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