Success With the Gentle Art of Verbal Self-Defense
Books / Paperback
Books › Psychology › General
ISBN: 0136885810 / Publisher: Prentice Hall Pr, June 1989
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers...
Read More
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication
Read Less