Description
This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries.
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In this volume aimed at those in international and government organizations, case studies from countries such as Mozambique, Uganda, and the Ukraine articulate methods for measuring service delivery in developing countries and increasing quality in health and education. Amin et al., who work with the World Bank, bring together 17 chapters that ask whether citizens are being served adequately, offering measurement tools, descriptions, and lessons about what works and what doesn't. They focus on health and education, but the tools can be applied to other areas. After an overview, chapters on administrative and facility survey data, tracking public spending, and cases in which household and facility surveys are combined are presented. Contributors are associated with the World Bank or work in fields such as population studies, public policy studies, health economy, and sociology at universities and organizations in the US, Europe, and Indonesia. Annotation ©2008 Book News, Inc., Portland, OR (booknews.com)
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